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Shipping & Returns
We ship worldwide with full tracking, so wherever you are, your order is followed every step of the way. Every Monzoro piece arrives in branded packaging as standard — pocket squares in a branded envelope, scarves and ascots in their own box — ready to give or to keep.
Dispatch & Tracking
Orders are dispatched within 1–2 business days. The moment your parcel leaves us, you'll receive a tracking link by email so you can follow it all the way to your door.
Delivery Times & Costs
Delivery is free to the United Kingdom and the EU on every order, with no minimum spend. Everywhere else, delivery is free on orders over £75. Below that threshold, shipping is calculated at checkout based on your destination and the weight of your order.
| Destination | Standard cost | Free delivery | Estimated delivery |
|---|---|---|---|
| United Kingdom | Free | All orders, no minimum | 2–4 business days |
| Europe (EU, including Ireland) | Free | All orders, no minimum | 4–8 business days |
| United States | £9.95 (duties paid) | Over £75 | 5–10 business days |
| Canada | £9.95 | Over £75 | 5–10 business days |
| Australia | £14.95 | Over £75 | 7–14 business days |
| Rest of World | £9.95 | Over £75 | 7–14 business days |
DHL Express is available at checkout to the United States and Canada at £37.95, and to the rest of the world from £48.95 depending on weight, with free express delivery on rest-of-world orders over £400. There is no express option to the United Kingdom or the EU, where standard tracked delivery is already free. Please note that delivery times are estimates from the date of dispatch, not guarantees.
Customs, Duties & Taxes
US orders are sent Delivered Duty Paid (DDP), which means there are no customs charges to settle on arrival — the price you see is the price you pay. For other destinations outside the UK (including the EU post-Brexit), orders may be subject to local import duties, VAT or taxes set by your customs authority and payable on delivery. These charges are determined by your local authority and are the customer's responsibility.
Returns & Exchanges
We offer 30-day returns from the date of delivery, and this is in addition to your statutory rights. To be eligible, items must be unworn, unwashed and in their original condition, with all tags attached and returned in their original packaging. If an item arrives faulty or we've sent the wrong one, we'll cover the return postage and refund you in full. For all other returns, return postage is the customer's responsibility.
How to Start a Return
Email [email protected] with your order number and the reason for your return. We'll reply within one business day with the return address and full instructions. We don't publish the return address publicly, so that every return can be logged and tracked correctly on its way back to us.
Refunds
Once your return reaches us and passes inspection, your refund is issued to the original payment method within 5–7 working days. We'll send you an email to confirm the moment it's done.
Non-Returnable Items
For reasons of hygiene and fairness, we're unable to accept items that have been worn, washed, altered or damaged after delivery, along with any final-sale or personalised items.
Questions?
If there's anything you'd like to check before ordering or returning, email [email protected] or take a look at our FAQs. We reply within one business day.